Front Desk Health Services Facilitator – High Point Wellness Centre

High Point Wellness Centre (HPWC) is looking for a passionate and committed Front Desk Health Services Facilitator to join our team.  This individual should demonstrate a high standard of excellence and enjoy challenges.  We are looking for someone highly motivated who takes initiative to manage their time effectively.  Patient care comes first at HPWC and our front desk team always exhibits superior customer service.

HPWC is a multidisciplinary clinic, which has been serving the GTA for 40 years with services that include: Chiropractic, Physiotherapy Naturopathic Medicine, Massage Therapy, and Personal Training.

  • Current position is part-time
  • Ideal candidate will have flexibility to work shifts, Monday to Friday between 5:30 am and 8 pm, and Saturdays 8:30 am to 12:30 pm
  • The ideal candidate must work well independently and as part of a team
  • Must strive to excel every day and have superior customer service skills

Front Desk Health Services Facilitator Duties:

  • Courteously meet and welcome patients and orient them to the clinic or for their appointment
  • Answer telephones, up to 4 lines
  • Check voice mail and return calls
  • Schedule/cancel/reschedule patient appointments at front desk and by phone
  • Take payments
  • Assign patients to rooms
  • Handle new patients, following procedures
  • Instruct patients on completing clinic paperwork
  • Work with team member and inform appropriate admin when new patients book for: MVA/WSIB/Canada Post/Globe/General Mills
  • Create letters for patients and practitioners when required
  • Ensure clinic and treatment rooms are clean and properly stocked
  • Follow opening and closing procedures
  • Balance payments at mid-day and end of day
  • Provide gait scans and reports for patients
  • Phone/email/fax requests from patient’s other health care providers
  • Support practitioners (including chiropractors, massage therapists, naturopathic doctors, dietitians, physiotherapists etc.) and Operations Manager as required
  • Work with front desk team members to complete daily tasks assigned
  • Other duties as assigned.


Interested candidates please submit your resume to